What is a Supported Residential Facility?

A privately owned and operated organisation, providing accommodation and support to people with disabilities, mental health disorders and the frail and aged.

 Supported Residential Facilities (more commonly known as SRF’s), are staffed 24 hours a day, 7 days a week, and provide a home-like environment and a range of individualised support services detailed below:

- 1:1 individualised, goal driven support & care
- Accommodation villages with both single or shared, fully furnished rooms 
- Quality, fresh cooked meals with a focus on specific dietary requirements and preferences.
- Assistance with activities of daily living, including personal laundry, linen change & room cleaning
- Medication administration and supervision via Webster Packs
- Assistance with personal finance arrangements when required
- Support to access external services on site for wound care, continence aids, podiatry, dieticians, post hospital care, ongoing health care monitoring, hairdresser, psychosocial support and transport assistance.

Our Client Base

Who do we assist?

In a nutshell, people with a range of disabilities, mental health disorders, complex health issues, and the frail and aged.

Many of our clients are socially disadvantaged vulnerable people, over the age of 18, requiring a varying level of support with activities of daily living. 

Our Experience

Who's on our team?

A caring, and driven team of people committed to providing our client base a better life.

All staff have a DCSI Screening, Senior First Aid Certificate, Manual Handling Training, Medication Management Certificate and are trained in Safe Food Handling.

Additionally, staff either have Certificate 3 or 4 qualifications in Disability, Mental Health or Aged & Community Care, or are working towards achieving these qualifications.

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Our Expertise

Our member organisations are experienced & committed, invested, quality providers.

All sites are licensed and regularly audited by the local area council according to the SRF Legislation and accompanying Regulations.
As part of their commitment to continuous improvement they have all additionally achieved quality accreditation status under the Australian Service Excellence Standards.

We are also proud National Disability Insurance Scheme providers. The NDIS provides funding (for supports) to those under the age of 65 who suffer from a permanent impairment that has a substantial effect on their intellectual, cognitive, neurological, sensory, physical, psychological, and social functioning.

The NDIS process can be quite daunting for many, especially if they are new to the overall process of accessing supported accommodation.

If you are unsure, are still in the planning process and not yet an NDIS participant, or even if you do not meet the NDIS access requirements, feel free to call our member organisations to enquire as to how we might be able to assist you.

And don't worry, there are still some non-NDIS funding options for Disability supports for those who do not meet the NDIS criteria, or for those who only qualify for limited NDIS supports.